Deposit:

A non-returnable deposit of £20 per person or 10% of the cost of your stay (whichever is the greater), is required for all bookings. This sum will be deducted from your final account. Deposits can be made with credit/debit cards by telephone or by our secure online booking form or if by post cheques to be made payable to The Roseleigh. Prices quoted include VAT @ 17.5%. Should the rate of VAT change, the balance will be adjusted on your final bill.

Absence:

No allowance will be made for temporary absence, meals not taken or for departure earlier than confirmed.

Reservations:

We respectfully remind you that a verbal or written reservation constitutes a legal contract. In the event of a cancellation, both parties should endeavour to re-let the accommodation.

High Season, Weekends and Bank Holidays:

Please note that single night bookings at weekends and in the high season may not always be accepted.
Weekends: - please note that we usually require a minimum 2 nights stay.
Bank Holiday Weekends: - please note that we normally require a minimum 3 nights stay.

Holiday Cancellation Insurance / Non-Arrival:

In the event of cancellation of your booking we make every effort to re-let the accommodation. However, if we are unable to do so, you can be legally liable to pay the total value of the booking. In order to avoid this, we strongly advise all intending guests to insure against cancellation. In the case of non-arrival or cancellation we reserve the right to deduct any balances outstanding/owing - payment will be taken from the credit/debit card used to secure the room/s with the initial deposit.
Click Here to download a holiday insurance application form.

Payment:

We accept cheques up to Bankers Card limit. For larger amounts five days notice is required. We accept the following credit cards - Mastercard/Access, Visa/Barclaycard, Switch/ Direct Debit/Delta/Maestro.

Walkers:

Would walkers please remove boots and dirty clothing before entering The Roseleigh. We will do our best to try and dry wet boots - please contact reception.

Children:

We welcome children aged 6 years and over.

Damages:

In the event of any damage to hotel property caused by the client(s), we reserve the right to charge to replace, repair or professionally clean the item(s) concerned.

Checking in and Out:

For the convenience of incoming guests we require rooms to be vacated by 10.30 am on the day of departure. Whilst you are staying at The Roseleigh we hope you will feel at home. As it is our home, sometimes we may be out with our children, so we would be grateful if you could advise us of your anticpated arrival time at least two days before your stay. Rooms will be available for incoming guests from 2.00 pm on day of arrival - please note that it may be possible to accommodate an earlier check in by prior arrangement.

No Smoking:

By popular request, in the interest of comfort and safety of our guests we operate a "No Smoking" policy throughout the property. Should you choose to ignore this policy, you will be asked to leave and charged in full for your entire stay plus an additional £100 for specialist cleaning to your room. Payment will be taken from the card used to secure the room/s.

Parking:

Access to The Roseleigh car park is via Hartington Road. Ten spaces are available to the side and rear of the Roseleigh - please note that parking is prohibited in front of the property for safety and access reasons. Additional parking is available on Hartington Road.

Valuables:

The proprietors cannot accept responsibility for loss of, or damage to, guests' property both in the property or our Car Park.